Course Overview:

Say it clearly, listen deeply, connect better. Teams break common barriers, adapt to diverse styles, and structure messages by audience and channel; they run feedback conversations that build trust and speed decisions.

Learning Outcomes:

• Diagnose barriers; use active listening & empathy
• Structure messages for channel and audience
• Use assertive requests and boundary statements
• Give/ receive feedback that lands (CSS/HEARD)
• Handle difficult conversations professionally

Course Content :

Intro —

Objective: Baseline empathy + listening; map barriers.

• Components of communication & failure points
• Empathy and the “trust bank”
• Listening drills & paraphrasing

1‑Day —

Objective: Operationalize clarity and assertiveness.

• Message design: context–point–proof–action
• Channels & cadence for teamwork
• Assertive scripts and role‑plays
• Feedback that lands (SBI/HEARD)

2‑Day —

Objective: Influence and present with confidence.

• Difficult conversations & de‑escalation
• Storytelling and framing for buy‑in
• Presentation lab with peer feedback
• Action plan & support systems

3‑Day —

Objective: Advanced presentations & stakeholder influence.

• High‑stakes presentation practice
• Stakeholder mapping and influence tactics
• 90‑day communication playbook

Formats: Intro, 1-Day, 2-Day, 3-Day
Audience: Cross-functional and customer-facing teams
Methods: Drills, cases, role-plays, presentation labs
Measurement & Support: Kirkpatrick 1–3 + presentation/feedback rubrics