Course Overview:

Develop people, not just tasks. Using GROW, participants set crisp goals, ask powerful questions, listen at depth, and contract for accountability—embedding short, frequent coaching touchpoints.

Learning Outcomes:

• Distinguish coaching vs mentoring/ training
• Use GROW end-to-end with confidence
• Ask powerful questions; practice deep listening
• Give feed-forward that drives action
• Build a consistent coaching cadence

Course Content:

Intro —

Objective: Coaching mindset & GROW basics.

• Coaching vs telling
• GROW walkthrough
• Listening & questioning drills

1‑Day —

Objective: Coach confidently in common scenarios.

• Goal setting & reality‑checking
• Options generation techniques
• Way‑forward commitments
• Live coaching triads

2‑Day —

Objective: Advanced coaching & system support.

• Coaching under pressure
• Integrating feedback models (CSS/HEARD)
• Coaching culture rituals

Formats: Intro, 1-Day, 2-Day
Audience: Leaders, supervisors, mentors, trainers
Methods: Coaching triads, demos, case clinics
Measurement & Support: Observed coaching + 30/60/90 cadence